We’re all aware of how important our plumbing system is to our home. When something goes wrong, we want someone we trust to fix the problem correctly the first time. Nothing is hidden from the public any longer. If you’re a business providing poor service, your sin will find you out. And if you’re a consumer wanting to find the right plumbing company for your job, you can. If you’re willing to take the few extra minutes to get online and do your research, you can find exactly what you’re looking for every time.
A Good Plumbing Company Should Have Plenty Of Reviews
Check the plumbing company reviews. Look across all networks: Facebook, Yelp, and Google My Business. Look to see how many reviews the company has. Remember, if a plumbing company has loads of reviews, the plumbers show confidence in their work by asking for a customer review. Most customers don’t write reviews unless asked. Read the reviews, even the ones that aren’t so favorable. Take notice if the company replies to those reviews. Responding to reviews shows that a company has a genuine concern for customer care. Remember, even the best companies will get an unfavorable review now and again.
Check Out Their Contractor’s License. It takes Less Than A Minute!
Did you know that your Contractor State Licensing Board (CSLB) provides consumers with the pertinent information they need to make an educated decision on hiring a plumbing company? Unfortunately, most consumers feel it’s a complicated process to look up a contractor’s license with the CSLB. The fact is most do even know where to start to look. Click here to the CSLB, and with one click, you can find the information you need. You can receive the following information: license activity, bonding information, license classification, business information, and worker’s compensation. Every plumbing company should be licensed, bonded, insured, and carry workman’s compensation insurance on all employees.
Ask If Your Plumber Has Received A Background Check
Does your plumbing company complete criminal and sex offender background checks on all their plumbers? Remember you are going to have a complete stranger in your home. So ask your plumbing company if your plumber has received a background check and ask them who completed the check. At Big B’s Plumbing, every plumber receives a background check from a third party called TheSeal.com. They even have a picture ID badge with a QR code for any homeowner to check.
You Can Start By asking Friends And Family Members
Asking friends, family, and neighbors for a recommendation is a no-brainer. By getting a recommendation, you’re asking someone who has already experienced the service and completed the company’s research. Then, the referring party is ready to pass on the recommendation with great pleasure. Something to consider, when receiving a plumbing referral, some plumbing companies specialize in one or two services. Even though you have received what would appear to be a good referral, still take the time to follow through with all the hiring steps.
Does Your Plumbing Company Have The Basics, Website Etc.
We need to remember this is the 21st century, any plumbing company that doesn’t have even a basic website with their information attached you should be reluctant to do business with. If a plumbing company does not want to invest in its business, that is a red flag. Other questions to ask yourself when hiring a plumbing company:
- Do they have a business card identifying them and the company?
- Do they have a presentable website?
- Is your plumber well-groomed when they get to the door?
- They should provide you with a written estimate.
- Are they well-mannered?
Even startups and those plumbing contractors working from their home should have the basics when they start.
I know It’s Facts Over Feeling, But Are You Comfortable?
When looking for the right plumbing company, you have choices, so don’t make rash decisions. For example, did they answer their phone, or did your call go to voicemail? How long did it take for them to respond? Were you comfortable with the person on the other end? Will they be able to respond in your timeline? Some plumbing companies only “major in the minors”; in other words, they only take small jobs such as drain cleaning, garbage disposal, and toilet installations. The rest they farm out to another plumbing company.
Taking Those Few Extra Steps Will Help You Find The Right Plumbing Company. You won’t Regret It!
Avoid the frustration of hiring the wrong plumbing company and take a few extra steps to find the right one for your job. First, don’t let money be the deciding factor. If you believe you have located the right plumbing company and they’re pricing slightly more, ask if they’ll price match. It doesn’t hurt to ask, especially if your plumbing job is significant.
