The most commonly asked of the top plumbing questions is, “Can you give me an estimate over the phone?” As a practice, we do not give estimates over the phone. Though for some minor jobs, such as drain cleaning, you can get an estimate from one of our customer service specialists over the phone. However, for the most part, we want to give an accurate estimate for any plumbing job. Every plumbing company finds what works best for them. At Big B’s Plumbing, we’ve learned from our experiences that the last thing we want is an unhappy customer because we could not live up to an estimate we gave over the phone.
One of our estimators or expert plumbing technicians will come to your home and quickly view the project and give you an accurate educated estimate. Unfortunately, we’ve given an estimate over the phone, and when we arrived at the job site, the work was not as described.
What You Get When You Hire A Big B’s Plumber
Usually, potential customers are shopping around, calling several plumbing companies. Rightly so, because everyone wants a good value. Big B’s Plumbing is not the most expensive plumber in town, and by no means are we the cheapest, nor do we want to be. However, I can tell you that we are a bonded, licensed, insured plumbing company. All our plumbers are protected with worker’s compensation coverage. They have also had criminal and sex offender background checks. We have an A+ rating with the Better Business Bureau, and our reviews are top-notch. If you have plumbing questions, call today for the answers you’re looking for.
Additionally, we invest significantly in the training of our plumbers. We also provide them with health and other benefits. We’re strong believers in giving back to our community. As a result, our plumbers are equipped with the best available plumbing technology.
Plumbing Answer for Top #2
The second most asked question is, “Can you come out now or today?” The answer is usually “YES,” but in some cases, we may need to see the customer first thing the following day. Much of it will depend on the severity of the issue and the time you called. For example, our regular business hours are 8am to 5pm; if you call at 4:30 pm, and it’s not an emergency, your job’s handled the next business day. Our call center is open 24 hours a day, 365 days a year, for emergency plumbing services. We understand when someone has a plumbing problem, they want to put it behind them as fast as possible. Providing our customers with fast, reliable service is at the top of our list.
My Water Heater Went Out
“How much do you charge for a water heater?” Again this is another popular question, and we understand why. Your water heater went out, and you need a new one–––fast, or you’re going to be taking cold showers. Some plumbing companies will throw you a number over the phone, and when they get there, they add this, that, and the other thing. Throwing a number out to a customer to get a job is bad business because there is so much involved in purchasing a water heater. Get your plumbing questions answered in record time.
We Prefer To Go To Your Home And Get It Right The First Time
We prefer to go to your home and get it right the first time. Important plumbing questions to consider when purchasing a water heater:
- What is your family size?
- What are your peak hours for hot water?
- What appliances do you run during that time?
- How many gallons of water does your bathtub hold?
- Where are the water heaters installed?
- How old is your current water heater?
- Are you familiar with tankless heaters?
Did you know most water heaters only need repairing, not replacing? At Big B’s Plumbing, we know your water heater is an investment in your home and maintained properly. It can last 10-15 years or longer so taking the extra time to get it right is worth it. When you have plumbing questions, we have you covered.
Providing Options And Educating Our Customers Is a Priority
As a team of plumbing professionals, we like to educate our customers on the latest in water heater technologies. However, we never want a customer to have buyer’s remorse. That’s why we provide them with a list of options. For example, did you know that the latest water heaters are as much as 34% more energy efficient than heaters purchased ten years ago? Sometimes, a customer might have an old repairable water heater but may want to upgrade instead. It’s important to lay out all your options.
Can You Fix My Low Water Pressure?
Putting aside the obvious services such as water leaks or drain cleaning, low water pressure is high on the list of requested services. Low water pressure is all about the process of elimination. Sometimes, homeowners can diagnose the low water pressure problem themselves. For example, are your neighbors faced with the same low water pressure? If so, then the problem needs to be taken up with your municipal water company. In some instances, it might be construction being performed in the area.
Is It Isolate To One Area?
It could also be a clogged faucet or showerhead. If your low water pressure is isolated to one area, chances are your faucet or showerhead is full of hard water deposits. Soak it in a plastic bag with vinegar overnight, and you can easily remove the hard water deposits.
Hard Water Can Build Up In Your Pipes
If you’re living in an older home with low water pressure, it could be that the hard water in your home has built up in your plumbing system, and the water flow is restricted. In this situation, you’ll need to call Big B’s Plumbing for a complete diagnosis of your pipes.
It Could Be A Pipe Leak
A pipe leak is also responsible for low water pressure. Discovering you have a water leak is easy. However, locating the exact location of the leak could be quite a challenge without the right tools. We have state-of-the-art leak detection equipment to locate the problem and get your water pressure back on track.
We’ll Check Your Water Pressure Regulator
Lastly, and probably the most common issue with low water pressure, is your water pressure regulator. If your regulator is over ten years old, it’s probably time to replace it. Your water pressure regulator regulates your water pressure throughout your home, including high water pressure. Your regulator requires the professional installation of a licensed plumbing company.
“Do You Repair Gas Lines?”
This is another big question we receive. We’ve heard it a million times, “Do you repair gas lines?” This may surprise so many, but many homeowners don’t know that gas lines are the responsibility of your plumbing contractor. Whether you’re replacing an old gas line, installing a new gas appliance, or installing an outdoor barbeque, we have you covered! In addition, our natural gas experts can also help with your propane needs. For gas line leaks or emergencies, call your local gas company hotline or dial 911.
